I wanted to let my maintenance guy figure out the problem on his own, but after multiple complaints I decided to contact a heating company in town.
When the outdoor temperatures are cold, visitors to the resort still like to use the hot tub. We have a hot tub and a pool on the property. The hot tub is heated to 106 degrees and our pool is heated as well. Both areas are heated using a propane furnace. The propane furnace is also used to eat the bathrooms. The bathrooms have radiant heated floors in the changing areas as well as the shower. Last week the temperatures were extremely cold and I was surprised by the number of people using the hot tub. There are always a couple of people from one day to the next, but there were eight or more people in the pool complex every day. When the propane furnace broke down, I had to close the hot tub. The furnace problems cause the hot tub to be closed for nearly a week. I had lots of different complaints from several residents in the campground. I tried to tell the residents that the hot tub and pool are an amenity, but they insisted that I was not providing the services that they were paying for. I wanted to let my maintenance guy figure out the problem on his own, but after multiple complaints I decided to contact a heating company in town. They sent a technician the same day and fixed the propane heating problem once and for all. When my boss got the bill from the heating company, she wasn’t very happy. I had to explain the situation. Luckily, I had about twenty different customer complaints logged into the system.